Privacy Policy

Privacy Policy (including website cookies)

As a training company and safety adviser, we collect and maintain customer information which enables us to provide our services to companies and individuals. This policy has been written to clarify the types of information that we collect, how it may be shared, where and for how long it is stored and how customers may access it.

This policy has been updated by RT Safety Ltd (to include our trading brands of RT Safety Training, RT Safety Supplies and foodhygiene.training) for the General Data Protection Regulation (GDPR) 2018.

RT Safety Ltd is registered with the Information Commissioner’s Office as a data controller – Z3539197.

What information do we collect?

Training courses and Safety advisory services

As part of the booking and enquiry process for services, we collect data that is provided by the business or individual. This includes a named person, address and contact details.

We collect names, addresses, dates of birth and contact details for learners that attend our training courses, in-person or online. For requalification courses, we may also collect data regarding previous training courses attended. If learners have requested reasonable adjustments, to enable them to access the course, we will keep a record of this request. The data may be collected via our secure website or over the telephone. Health and fitness information is collected, on behalf of employers, for manual handling training courses.

Supplies

As part of the ordering and enquiry process for our safety products and consumables, we collect data that is provided by the business or individual. This includes a named person, address and contact details. The data may be collected via our secure website or over the telephone.

Payments

Online payments for training courses and safety supplies are processed on our behalf by PayPal. Telephone payments and in-person payments are processed on our behalf by Elavon. RT Safety Ltd does not store debit or credit card information.

Marketing

RT Safety Ltd collects data for a marketing database via a third-party application, Mailchimp (www.mailchimp.com). The database operates via an opt-in method, whereby interested individuals provide consent to receive further information via email. There is an option to unsubscribe with every communication that is sent.

We use 123FormBuilder (www.123formbuilder.com) to build our website contact forms. The information contained in the forms is only accessed by us and not shared with third-parties.

Human resources

RT Safety Ltd collects personal data relating to our employees and our associates, which is only used in relation to their employment or contracted work.

What information do we share?

Training courses and Safety advisory services

For externally accredited training courses, we share personal information of each learner with one or more of the following Awarding Organisations –

The information is shared to enable them to carry out their role as an Awarding Organisation, including the issuing of certificates. We also share details of reasonable adjustment requests.

We may also share information with regulatory bodies, such as the Health and Safety Executive (HSE), if a request is made.

Supplies

For large orders, we may share address details with our trusted suppliers to enable them to provide fulfilment direct from their warehouse. This information is only used to fulfil the order.

Payments

We submit debit/credit card information to Elavon for telephone payments, via a secure terminal, which is used to process the payment. All other payment information is submitted by the customer and not collected by us.

Data retention

Training courses

Basic information, including the name of the learner, the course that they attended, and the date of the course is stored indefinitely. This enables us to deal with enquiries from the learners such as confirmation of training dates and certificate reprints.

Information provided on training course registers, which includes dates of birth and address or company details is retained for the following periods,

  • Hard copy - 3 years
  • Scanned electronic copy - 6 years

We store this information to enable us to manage the learner qualifications, help with learner enquiries, and to be available during audits from the relevant Awarding Organisations.

We maintain a customer address database for mailing of certificates, which is held indefinitely but is used solely for this purpose.

Safety advisory services

Customer and business information, including audit reports are retained indefinitely, to enable us to provide information to regulatory bodies, such as the HSE.

Supplies

We retain basic customer address details to enable us to fulfil current and future orders.

Human resources

Application forms, interview notes and CVs from prospective employees are only retained for a maximum of 6 months after the vacancy has closed.

Personal data including name, address, contact details, NI number, date of birth, bank details, employment history, medical history, next of kin contact details is stored for the duration of the employment. When the employment ends, all data is securely archived for a period of 3 years before being destroyed.

Data storage and security

Customer and personal information is stored securely on our servers and is backed up locally and remotely. We have secure systems in place to prevent access by unauthorised individuals.

We use SSL security on all of our websites, displaying the green padlock in your browser.

Consent and rights

Under GDPR, you have certain rights when it comes to the control of personal data, as follows.

  1. The right to be informed.
  2. This policy has been written to provide this information.
  3. The right of access.
  4. We will provide your information on request, subject to confirmation of your identity and the basis for your enquiry, in a timely manner and no longer than a month from your request.
  5. The right to rectification.
  6. We will correct inaccurate personal data or complete it if incomplete.
  7. The right to be forgotten.
  8. You have the right to ask us to remove your data.
  9. The right to restrict processing.
  10. You may restrict processing for a legitimate reason, but we would still have the right to hold that information. We may need to liaise with the Awarding Organisations when reviewing your request.
  11. The right to data portability.
  12. You may be able to obtain the information we hold about you and use it for your own purposes. This will be reviewed at the time of request.

Contacts

For enquiries regarding our use of your data, please contact the Communications Director at RT Safety Ltd on 029 2081 0446 or send an email via our Contact Form.

Website cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used across the Internet to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

We use cookies to

  • Make our websites work as you'd expect
  • Improve the speed/security of the site
  • Continuously improve our website for you

We do not use cookies to

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)

Granting us permission to use cookies

Most web browsers allow control of cookies through the browser settings. To find out more about cookies, including how to manage and delete them, please refer to the following guides which have been provided by AboutCookies.org:

Third party functions

Our site, like most websites, includes functionality provided by third parties. This may include our use of PayPal to process your payments and 123formbuilder to build and manage the contact forms Disabling these cookies may affect these functions or cause them to not work properly. If you have concerns about this, please contact us

Anonymous Visitor Statistics Cookies

We use analytics cookies to compile visitor statistics such as how many people have visited our website, which browser they are using, how long they spend on the site and the country from which they accessed our websites. This helps us to continuously improve our website.

To opt out of being tracked by Google Analytics across all websites, please visit the following website: