Conflict Management training

Bespoke and accredited Conflict Management training

RT Safety Training has developed courses to meet the requirements of individuals who require training in conflict management. This training can be delivered to a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public.

Conflict Management Awareness

A tailored half-day course based on the needs of the business or organisation.
Certificated by RT Safety Training.

Level 2 Award in Conflict Management

An accredited qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise. Topics covered:

  • How communication can be used to solve problems and reduce the likelihood of conflict
  • The factors that influence human responses in conflict situations
  • How to assess and reduce risks in conflict situations
  • How to communicate effectively and de-escalate conflict in emotive situations
  • Good practice to follow after conflict situations

The course is delivered in a classroom environment with group work and practical exercises. Workbooks are provided and candidates are encouraged to make additional notes. A short written test is required to complete the training.