RT Safety Training has developed courses to meet the requirements of individuals who require training in conflict management. This training can be delivered to a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public.
A tailored half-day course based on the needs of the business or organisation.
Certificated by RT Safety Training.
An accredited qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise. Topics covered:
The course is delivered in a classroom environment with group work and practical exercises. Workbooks are provided and candidates are encouraged to make additional notes. A short written test is required to complete the training.